FREQUENTLY ASKED QUESTIONS
Below is a list of questions we are regularly asked. If, however, you cannot find the information that you are looking for, do not hesitate to send a message by email to firstname.lastname@example.org.
ARE THE COCOON, CUB, FLORA AND CLUC BEDS SUITABLE FOR LARGE DOGS?
The beds currently sold by INSTINCTIVE TENDANCE are only suitable for small dogs. Cluc and Flora are recommended for dwarf and small dogs, such as Yorkshires, Pinschers, Chihuahuas or Spitz, weighing no more than 8 kg.
Cocoon and Cub are suitable for small and medium-sized dogs (there is no weight limit). The inner diameter of Cocoon is 44 cm, the opening of Cub measures 27 x 27 cm. Please therefore check the size of your dog compared with our products before buying. We are currently designing new INSTINCTIVE TENDANCE bedding ranges for larger dogs.
WHY HAS INSTINCTIVE TENDANCE CHOSEN TO USE CORK IN ITS PRODUCTS?
We have chosen to use this material for environmental reasons and for its numerous properties. Cork is the bark of the cork oak tree. It is therefore a naturally environmentally-friendly material as the trees from which it is sourced do not need to be cut down. We use recycled cork for some of our products, which helps contribute that little more to the protection of the environment. Cork is used in various fields, ranging from industry to home furnishings. It is a natural insulator which has excellent thermal and sound insulation properties. It is anti-static, which helps avoid the formation of dust. It also has anti-allergy properties. As it is rot-proof, it is a long-lasting material. Cork is also ideal for scratching posts. Cats love it and it presents no risk of injury to our four-legged friends.
HOW CAN I CLEAN THE CORK OF THE COCOON OR THE PLACEMATS?
Cork can be cleaned with a sponge or damp cloth. In the event of more stubborn stains, soapy water may be used, but care must be taken not to wet the cork too much. Then wipe down the surface with a clean, dry cloth. For the Cocoon, let the cork dry completely before replacing the cushion.
HOW DO YOU CLEAN THE WOOD OF THE CUB AND TIPPAW?
As the wood used in the Cub and Tippaw beds is varnished, it may be cleaned with a sponge or damp cloth. It may also be cleaned occasionally with soapy water. It must then be wiped down with a clean, dry cloth. Ensure that the surface has dried completely before replacing the cushion. Although possible, we strongly recommend avoiding using the Cub or Tippaw to cover your pet’s cat litter as regular cleaning with disinfectant cleaning products may damage the varnish and wood.
THE COLOR OF MY CUB HAS CHANGED IN PLACES, WHAT CAN I DO ABOUT THIS?
You may notice a slight discolouration over time in the wood of your Cub or Tippaw. This colour change is due to the effect of natural light. This phenomenon can be observed with all wooden furniture or products. Wood is a “living” material which changes according to its exposure to the sun’s rays and ultraviolet rays. This is often the case when the furniture or wooden object is placed near a window, for example. We recommend avoiding direct exposure to sunlight. Colour differences can especially be seen when the products are dismantled; the areas which have not been exposed to the sun are lighter in colour. If this marking becomes too unsightly, do not throw away your Cub or Tippaw! Their appearance in no way affects their use. Help protect the environment by giving the wood a fresh coat of paint or varnish and extend the life of your pet’s favourite bed!
MY CAT DOES NOT WANT TO SHARPEN ITS CLAWS ON THE SCRATCHING POST, WHAT CAN I DO?
We cannot guarantee that all cats will use Instinctive Tendance’s scratching posts. Cats have their own preferences. Some prefer a flat scratching post, others a vertical one of varying heights. It is sometimes difficult to change the habits of an adult cat. The cat needs time to get used to the new scratching post and integrate it into his or her territory. The location of the bed/scratching post is important. We therefore recommend you try several locations to see which one your cat prefers. Cats are also very sensitive to smell. You could therefore try leaving your cat’s favourite scent on the scratching post: cat nip, pheromone or simply his or her own odour by rubbing one of your cat's cushions on the scratching post, for example.
WHAT IS A LIVING HERITAGE COMPANY?
It is a genuine guarantee of quality in France! The Entreprise de Patrimoine Vivant label, or Living Heritage Company label, is awarded by the state to French companies to distinguish their expertise and to recognise professionals for their respect of their profession and their ability to excel. We are proud to offer you work of this quality, in particular for our Cocoon product which is made from recycled cork.
WHAT IS PLANT-BASED BAIZE?
Although it looks and feels like woollen baize, the plant-based baize which we have selected for our Cluc and Flora products contains no animal matter. Manufactured using cornstarch and cellulose fibres from wood pulp, this biodegradable baize is therefore in line with our environmentally friendly and animal welfare approach.
WHAT IS OEKO-TEX FABRIC?
The Oeko-Tex label guarantees that fabrics are free from harmful substances for the body and the environment, throughout their entire production cycle. This certification process is one of the most stringent in terms of safety and environmental protection and thus guarantees maximum consumer safety. Our pets also deserve the highest quality fabrics for their bedding! In addition to this guarantee, we also wanted beautiful fabrics for our collection and have chosen to buy from a renowned French company, founded in 1908, which still weaves its fabrics in France.
WHAT IS PEFC- AND FSC-CERTIFIED WOOD?
PEFC and FSC are two global certification systems that aim to certify products in the wood industry. Instinctive Tendance only uses wood certified by these labels as they offer the guarantee of responsible forest management and respect for biodiversity. The Programme for the Endorsement of Forest Certification (PEFC) was founded in 1999 by French and Finnish forest owners and became a global system in 2001. PEFC-certified wood comes from forests whose owners are committed to complying with sustainable forest management rules. These commitments include: promoting the diversity of species, ensuring the regular renewal of the forest, preserving soils, fauna, flora, habitats and wetlands. You have almost certainly already seen the PEFC label on various wood-based products such as magazines, paper and furniture. Favouring products carrying this label thus helps contribute to protecting the environment. The Forest Stewardship Council (FSC) label also confirms that wood is sourced from a well-managed forest. Founded in 1993, and the French division in 2007, FSC-certification was initially designed to protect tropical forests. It now applies to all types of forest. This label requires owners to comply with regulatory requirements, such as respect for indigenous peoples’ rights, the protection of biodiversity and the regeneration of forests.